FAQs
Jewelry
What is the size of the bracelet?
Please refer to the size information on the product page to ensure the bracelet fits your wrist.
Do you use real gemstones?
Yes, BiVei jewelry use real natural gemstones.
What do the colors of the 7 chakras mean health-wise?
- Stripes Agate(Root Chakra): Grounding, stability, and basic needs.
- Red Agate(Sacral Chakra): Emotions, creativity, and joy.
- Picture Jasper(Solar Plexus Chakra): Personal power and confidence.
- Green Agate(Heart Chakra): Love, compassion, and relationships.
Variscite Jasper(Throat Chakra): Communication and self-expression. - Lapis Lazuli(Third Eye Chakra): Intuition and spiritual awareness.
Amethyst(Crown Chakra): Spiritual connection and enlightenment.
Is the gemstone color true to the pictures?
Gemstone colors may vary slightly due to different monitor settings, but efforts are made to keep them as close to the pictures as possible.
Order
What payment methods do you accept?
We accept Paypal/ VISA/ Mastercard/ Maestro/ VISA(Electron)/ JCB/ American Express/ Diners Club & Discover.
Can I modify or cancel the order?
Yes, but you can't modify the order after the goods are shipped.
How to check status of the order?
Log in to the BiVei website, the background will display the delivery status of the product. You will also receive an email when your purchased product has a new status.
Shipping
Will I be charged duty/tax fees ?
Please note that import duties, taxes, and unexpected charges are not included in our shipping fees. These charges vary from country to country, and we are not responsible for them.
How long will it take for the goods to arrive?
The whole journey takes about 11- 16 days.
Where do your goods ship to?
We ship goods to global customers, especially in US, Europe, etc.
How much does shipping cost?
Regular shipping is 5.99, and expedited shipping is 29.99
Can I check the express delivery information?
You can check the delivery information at the following websites:
Yanwen: https://track.yw56.com.cn/en/index
4PX: https://track.4px.com/query?locale=en_US
DHL: DHL.com
Can I Shop the Goods to Others as a gift?
Yes, our jewelry is the perfect gift for friends and family members. The product is typically wrapped in an exquisite packaging box. You don't need to buy the packaging yourself.
Return
How much is the return fee?
If the product has quality problems, we will ship one new product for you free of charge within one year
How do I submit the return request?
You can log in to your account on the BiVei website and apply for returns and exchanges directly in the background