Shipping Policy
Thank you for choosing BiVei jewelry! Below, you'll find all the information you need about our shipping process, from processing times to carrier information.
📦 Shipping Info
All items on our website are in stock. Our team works from Monday to Friday, Pacific Standard Time, excluding holidays observed by the Post Office (New Year's Eve, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas).
🚚 Shipping Carriers
We use the following shipping carriers: USPS, DHL, EMS, YunExpress, and Local Post.
⏱ Shipping & Handling Times (Business Days)
Please refer to the table below for our product processing times and expected shipping times for both the US and the rest of the world:
| Product | Shipping Time (US) | Shipping Time (Rest of the World) |
|---|---|---|
|
Standard Shipping ($0.00 - $49.99) |
7-10 | 9-15 |
|
Standard Free Shipping (For orders $50 and up) |
7-10 | 9-15 |
|
Expedited Shipping (Do not use PO box address) |
5-8 | 6-9 |
🔍 Order Tracking
Once your order has been shipped, we will send you an email with your tracking number. The delivery service will provide the Estimated Time of Arrival (ETA) and all required information to track your package. Please allow 5-7 days for the carrier to scan your package into their system.
If your tracking number isn't updated within the standard time frame listed above, please contact our customer support team, and we will help you track your order.
💰 Import Duties, Taxes, and Additional Charges
Please note that import duties, taxes, and unexpected charges are not included in our shipping fees. These charges vary from country to country, and we are not responsible for them. We recommend contacting your country's customs office to determine what these additional costs might be.
🏠 Incorrect Address
Ensure you provide the correct address at checkout, as we are not responsible if your order is delivered to the wrong address. If you contact the final mile carrier after your order has left our warehouse and request them to forward or redirect your parcel, we are not responsible if the parcel gets lost, stolen, or damaged.